Our Warranty Policy
BBQ Repair & Clean Pros, Inc. (“BBQ Repair & Clean Pros”) warrants its materials and workmanship to be free from defects for one (1) year after performance unless otherwise specified in writing. This limited warranty does not cover BBQ cleanings, damage or faults due to misuse, negligence, or damage caused by CUSTOMER or anyone acting by or through CUSTOMER, or by acts of God, including, but not limited to, sever weather conditions such as (Hurricanes or Floods). In the event that a manufacturer offers a warranty, said warranty shall negate and supersede this limited warranty. This limited warranty is the only warranty by BBQ Repair & Clean Pros to CUSTOMER, and is in lieu of all other warranties, expressed or implied.
CUSTOMER shall telephone BBQ Repair & Clean Pros within twenty-four hours (24) of discovery of any warranty claim. BBQ Repair & Clean Pros will respond with reasonable promptness between the hours of 8:00 a.m. to 6:00 p.m. (Eastern Time) Monday through Friday, excluding holidays, to assess the CUSTOMER’S claim. Thereafter, any corrective work and materials which are covered by this limited warranty will scheduled between BBQ Repair & Clean Pros and the CUSTOMER. BBQ Repair & Clean Pros shall not be liable for any claims, liability or damage relating to or arising from any delay in responding to said warranty claim. CUSTOMER is responsible for and must take reasonable steps to mitigate claims, liability and damages.
BBQ Repair & Clean Pros shall not be liable for injury, illness (including death), property damage, economic loss, lost profits, incidental, special, exemplary, punitive, indirect or consequential damages relating to or arising from any work or services performed, or products or materials provided, by or through BBQ Repair & Clean Pros, whether or not covered by this limited warranty. Without limiting the foregoing, in no event will the liability of BBQ Repair & Clean Pros exceed the price the CUSTOMER paid to BBQ Repair & Clean Pros for the specific materials and services provided by BBQ Repair & Clean Pros giving rise to any claim or cause of action.